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FAQs

What payment methods do you accept?
Guy Jewels offers several convenient methods of payment: These methods include Visa, MasterCard, American Express, Discover and PayPal

Do you accept PayPal?
Yes we do accept payments through PayPal express payments.

Do you charge sales tax?
U.S. New York residents are charged a sales tax of 7.25%.

When will my order arrive?

We source quality items from several suppliers in Asia as well as the United States.  Shipping delivery time varies depending on suppliers location, shipping method used and your geographic location.  Average shipping time, after order processing, is 7-20 days. Holidays, customs, and seasonal factors can cause delays that result in orders arriving later than 30 days after processing. We cannot be responsible for delays. The customer is responsible for paying any applicable customs taxes.

 

Do you ship internationally?
Yes we currently ship to 35 countries around the world including:

  1. Australia
  2. Austria
  3. Belgium
  4. Canada
  5. Denmark
  6. Finland
  7. France*
  8. Germany
  9. Greece
  10. Hong Kong
  11. Hungary
  12. Ireland
  13. Israel
  14. Italy
  15. Japan
  16. Korea
  17. Luxembourg
  18. Malaysia
  19. Mexico
  20. Netherlands
  21. New Zealand
  22. Norway
  23. Poland
  24. Portugal
  25. Russia
  26. Saudi Arabia
  27. Singapore
  28. Spain
  29. Sweden
  30. Switzerland
  31. Thailand
  32. Turkey
  33. Ukraine
  34. United Kingdom
  35. United States

What is your Privacy Policy?
We have posted a detailed Privacy Policy.  Simply put: Your personal information is secure with us. All pages involving personal data are transmitted via secure server. Our entire privacy policy can be viewed on our Privacy Policy page.

How secure are the payment transactions?
Guy Jewels understands the importance of security of online transactions. After all our reputation and your information security is at stake. That's why we use the highest standards to process all credit card transactions.

What is your return policy?
At Guy Jewels we expect that your purchases will meet or exceed your expectations. However, we realize that on occasion there may be a problem with an order. If your item is damaged , you may return it in its original condition for a refund (minus and shipping) within 45 days of your order being shipped from Guy Jewels.  For November and December purchases, the return time period is extended to 75 days.   

To return an item to Guy Jewels, please follow these simple steps to assure quick processing and to receive full credit, less shipping, for the item you are returning.

1) Email Guy Jewels at guyjewels1@gmail.com and include: your order number, the name of the item, date purchased, and your name and address. Please indicate your preference for an exchange or refund. 

2) A customer service representative will respond to your email with specific return instructions and will issue you a return merchandise authorization number (RMA). You can expect to receive the RMA number within approximately 48 to 72 hours. Please write the RMA number on the packing slip inside your package and on the outside of your package. Please note that we cannot process returns without an RMA number.  

3) Return the unused item with all of its original packaging, and ship it back to us. We recommend that you ship the item insured as we cannot offer refunds for packages that become lost en route. For security reasons, please do not write "jewelry" on the outside of the package.

Once your return is received you will receive notification regarding your return or exchange within seven days.

All unauthorized or improperly packaged returns will be returned to sender. Please note that items that show signs of wear or have been, resized, engraved, altered, or damaged in any way cannot be accepted for return.

 How can I contact Guy Jewels?


Guy Jewels understands the importance of communication between the Buyer and the Seller. Shopping on the Internet does not have to be impersonal. Please feel free to contact us with any questions and comments by using the contact form on this page.  Your questions will be answered within 24 hours.

For general inquiries email
guyjewels1@gmail.com